COUPLE IN BUSINESS CLASS SAID THEY WERE TREATED LIKE ECONOMY PASSENGERS OVER SEAT ISSUE

Spare a thought for Anjali and Ravi Gupta who say they were treated like economy passengers on a flight recently.

They compared themselves to people in cattle (but with extra legroom) when the recline mechanism failed on their business class seats.

Anjali and Ravi Gupta were so aggrieved that they’ve now been handed over £2,000 for mental and physical agony.

A hearing was told that the couple were unable to sleep on the four-hour 50-minute flight from India to Singapore.

The electronic mechanism on the Guptas’ seats stopped working.

The manual function still worked and staff offered to adjust their seats whenever they wanted.

But Mr and Mrs Gupta, who had paid £638 each for their seats, were not happy.

They complained and were each offered 10,000 frequent flyer miles or loyalty points.

But they were still not happy.

And so they sued and Singapore Airlines has been ordered to make the payout, according to India Today.

They were given £931 as way of a refund, including interest; £955 for mental agony and physical suffering, and £94 for expenses.

A spokesperson for the airline said: ‘SIA can confirm that while the automatic recline function on Mr and Mrs Gupta’s seats was faulty, the manual recline function was working on their flight from Hyderabad to Singapore.

‘There were no issues on their connecting flight from Singapore to Perth. The flight duration from Hyderabad to Singapore is typically around four hours.

‘As it was a full flight, SIA staff unfortunately could not reseat the customers elsewhere in the Business Class cabin.

‘Our crew proactively checked in on these customers regularly and offered to manually recline the seat when needed.

‘We apologise to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue.’

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2024-04-29T13:48:26Z dg43tfdfdgfd